How is online reputation management working on bad reviews to good reviews?

[WilliamIsaac]

Hi, did you know that, How is online reputation management working on bad reviews to good reviews.
If yes, please let me know.

 

[hipcat]

Best answer

Adding good reviews is a great way to "bury" old negative reviews, if the latest show on top of a review page.

 

[PollyV]

And will asking to leave a good review if the user liked your business not look intrusive?

 

[0NightStalker0]

you can wind up good reviews. It all depends on the resource and the complexity of moderation. You can also work with negative feedback and try to manage conflicts.

 

[Alex Xavier]

Online reputation management is all about responding to bad reviews in a positive and productive way. Companies should strive to provide helpful responses that address the customer’s concerns and work to resolve the issue. This will show potential customers that the company is willing to go the extra mile to make sure their customers are satisfied. Companies should also take the opportunity to thank customers for taking the time to provide feedback and to let them know that their opinion is valued. This can help to turn a negative review into a positive one and can help to build trust with potential customers.

 

[vvalerrietk]

From what we do are:

1. ask clients to leave good reviews
2. respond to bad reviews
3. contact those who left bad reviews to solve their problem, and after it works, we ask to rewrite a bad review into a good one

reputation management is about relationship

 

[weseo]

You can use platforms to help you managing your reviews. A must, if you have a huge amount of reviews :

1. Trust Pilot
2. Certishopping.com for your products reviews (E-commerce)
3. Yext.com for your reviews Google MyBusiness

 

[Umar Shahzad]

First you need to understand what this process is and how it works. What are customers saying about your brand online? A successful brand is able to address negative reviews and figure out where it's lacking and how it can be most effective.