How to solve problems with managing online sales staff ?

[Mr Caroline]

Hi all,
I own three web sales of cosmetics, pharmaceuticals and electronics. The number of customers is increasing and the number of support staff is also increasing but still have negative feedbacks about services and support. I cannot seem to control those mistakes. Give me your solution and your experience.
Thanks in advanced

 

[Alex_smith]

Plans for targets of works - you need to give your sales online targets of work and it must be Smart, Specific, Measurable, Achievable, Realistic and Timely with range of marks from 1 to 5 (No good to Excellent)
Assignment Groups - you should have a meeting weekly or monthly and you receive new ideas, also give issues and they will give you best solutions on the discussion.
Let they talk - you hear their opinions, solutions and take the responsibility in doing their works

Just 2 cents!